These issues usually have to do with internet connection, device driver or compatibility. Restarting your computer also solves this.įor more information about this, please see this FAQ.ĭevice not connecting/recognised Simply enter the password to continue updating your device. On Mac OSX Sierra (10.12) you might get requested the admin password if you wake your computer from sleep mode while your TomTom device was connected to it. (Mac only) Admin password requested and MyDrive Connect stuck on "Connecting." You can save and restore them with MyDrive (requires at least software v15.101). Please note, that this will delete your personal information, e.g. To factor reset your device by choosing Settings (cog wheel) - System - Reset - Reset. This removes the MapShare corrections from your device and can free up to 400 MB of memory. You can also free some space in the internal memory by factory resetting your device. For more information about installing maps, please see here. Otherwise go ahead with the map installation by clicking Continue and you'll be offered a choice between smaller maps (if available) with a regional or no 3D buildings. If you have a memory card in your device you can install (only) the map there. If you run into this situation when updating a map, a Content Wizard will pop up allowing you to choose which items to install and where. You can do this with MyDrive Connect in the My Voices - Other languages section. The quickest way to free up some space on your device is to remove some of the voices you don't use, especially the computer voices in other languages. This might result in the internal memory of your device running out and not able to accommodate the latest updates. If you sort by Total (B/sec) during an update you will see the following:Īs you can see, the MyDriveConnect.exe process has a LOT MORE network activity than any other process and it will appear to be fluctuating as well, this means that there currently is a lot of data transfer between MyDrive Connect and your device which indicates it is still busy.īest not interrupt this, just let it run its course and don't troubleshoot this unless an actual error occurs and it actually stops.Īs the maps and software are developed and gain content and features they also tend to grow in size. Your device is seen as a network device under the Network tab You now get an overview of all activity in the computer, including CPU Usage, Memory usage, Disk activity and Network activity. For Mac instructions, please see here (Thanks, Will!).Ĭlick on Resource Monitor in the bottom right corner Please note that this only works in Windows Vista, 7 and 8. If you want to check if MyDrive Connect is actually doing something or if its completely stalled, you can use the Windows Resource Monitor or Mac OSX Activity Monitor to check if there is any activity. Sometimes it just has difficulty calculating the remaining time needed to complete the update, especially for Mapshare this is common. Sometimes an update appears to be stuck in MyDrive connect. As data transfer through internet and locally is always somewhat unstable - you might see some fluctuations and/or dyssyncrony in these estimations. The first thing to note is that any durations given anywhere (in MyDrive Connect or on device) are estimations based on the current data transfer speed. You can find more information about this issue here. MSVCP100.dll missing is an error message you might get when upgrading a Windows OS to a newer version (for instance Win 7 to 8, or 8.1 to 10). This error might also be cause by a driver issue. Mac: /Users/Library/Application Support and /Users/Library/Caches/ VISTA/7/8: C:/Users/Username/AppData/Local Settings/TomTomġ0: C:\Users\Username\AppData\Local\TomTom XP: C:/Documents and Settings/Local Settings/Application Data/TomTom Close MyDrive Connect by clicking the MyDrive Connect icon in the Windows notification area (in Win 8 in Desktop view) and choosing Exit Sometimes a manual clearing of cache is needed (e.g. The following video helps you with changing settings: You can clear the cache by clicking the MyDrive Connect icon in the Windows notification area (in Win 8 in Desktop view) or the Mac menu bar and choose Settings - Downloads - Empty Empty download folder - Save settings. However, it might also be caused by corrupt data in the MyDrive Connect cache (which again might be cause by interference in your internet connection, see below). As explained below, this might also have to do with antivirus or firewall settings. ![]() Reinstalling the device driver usually fixes this (see Connecting to computer below).
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